Complaints
It is our aim to ensure all personnel at Une Femme work with you in a professional and caring manner.
Should you have an issue with the care provided please let us know.
A complaint can be lodged in writing, by telephone or in person. Anyone can make a complaint such as a patient family or friend.
Who is the Complaints Manager
All Complaints are dealt with via the Practice Manager. It is important that this is dealt with and your views are heard and acknowledged.
It is the Practice Manager’s role to follow up with any individual who has complained to see if they were happy with the way their complaint was handled. IF the individual with the complaint remains dissatisfied, they are advised to utilise external services such as the Health Services Commissioner.
